Steam CBT Keys Invalidated
If you get notified on Steam that your key (Closed Beta Test or commercial) has been invalidated, it is due to one or more of the reasons listed below.
- CBT key was expired.
- CBT key was obtained under false pretenses. Here’s more info (1, 2, 3) on how that happens.
- CBT key was found being sold. This is a violation of the license. See point #2
- Key purchased on third-party sites was expired due to a refund or chargeback. e.g. those third-party sites have no access to Steam. So if someone does a refund or chargeback, once we are notified, we have to manually expire the key on Steam, or the person gets to keep a game they already got a refund for.
- Key purchased on Steam was invalidated by Valve due to either refund or chargeback.
- Promo period which previously gave free access to the game, has expired.
Also, free CBT keys which were either never activated, or were activated and the game not played for testing (the whole point of issuing the key), can also be invalidated.
The game is still in Early Access, and we give out CBT keys from time to time. As is standard procedure for all games which do a public alpha or beta test, such keys are invalidated at some point in time. Which means that the only way to continue playing the game, is to purchase ($19.99 – $59.99) a commercial key (Starter Kit or Tactical Advantage Kit).
Anyone who had a now invalidated CBT key, and who has been active in the game and wishes to continue with the program’s testing, can send email to email@example.com requesting a new key. Be sure to include your Steam name so that we can look you up and be able to verify that you were activate in the program.
- We manually disabled the Steam store page on 04/29/2016.
- Keys (commercial) sold via third-parties (Amazon, GoG, Digital River etc) are manually generated by us. They can only be invalidated by us when a refund or chargeback is issued.
- Devs don’t have access to Steam keys bought via the Steam store. They are automatically generated by Valve. So we can’t invalidate them even if we wanted to. Pretty much how we can’t do refunds.
- When we generate keys, Steam has settings which allow us to track where they were sent. So if we get notified of a suspicious (e.g. being sold on eBay) key, we can look at the key, compare against the dB, and know where it was issued.
- If you paid for a game on Steam, the only way you would lose access, is if you did a refund or chargeback on Steam. If we invalidate a FREE CBT key, that has nothing to do with Valve.
- If you had access to the game via Steam during a promo (e.g. freeplay weekend), it will be removed from your Steam account when the period expires. In some cases, trying to play the game after that period, takes you to the store page to buy it. In the case of LOD, since we disabled the store page during this phase of testing, you can’t purchase it on Steam. You can only purchase it via third-party sites which still have some commercial (not CBT) keys left.